Import + Taxes
Any import duties, taxes & customs charges payable in the recipient’s country are solely the responsibility of the recipient. These charges will not be refunded should you choose to return your order for refund or exchange. Please contact your local customs office for further information regarding import fees.
Once your order is shipped you will receive a tracking number. It is the customers responsibility to track the item to its destination and be available to sign for your delivery. If you are not available to sign for your delivery the package is often held in a collection office for 7 days, if not collected the package is returned to sender. In this case we will only ship you a new order once we take receipt of the current one. If we ship your item a second time you will be asked to cover the shipping costs.
Returns + Exchanges
If you are not completely satisfied with your purchase Occam will happily offer you a refund or exchange subject to the following. Once you have communicated your return to us and you have the return shipping information, items should be posted within 5 days of communication and sent via a tracked delivery service. Customers are liable to pay return postage costs.
Occam cannot be responsible for returned items lost in transit.
Your return should take a maximum of 14 days to reach us and be processed. During busy periods (such as holidays and sales), it can take a little longer to process returns.
Please remember that Occam is a small team with just one person responding to emails and processing all orders.
Products for refund must be in their original, tagged, unworn, unwashed condition to qualify for a refund.
Notification within 3 working days of receiving your order is required if you wish to claim a refund. Please email us to request a refund and we will send instructions on how and where to ship your item.
We will refund the cost of the item minus postage and packaging and a 2.9% handling fee (imposed by our online sales platform).
Products for exchange must be in their original, tagged, unworn, unwashed condition to qualify for exchange.
Notification within 3 working days of receiving your order is required if you wish to exchange an item. Please email us to request an exchange and we will send instructions on how and where to ship your item.
We can offer you an alternative size exchange in the exact same design. Should a different product be required, please place a new order and return the original order for a refund.
For returns and exchanges email: firstname.lastname@example.org
Shipping + Courier Services
Shipping costs are generated at checkout and dependent on location. We ship with Royal Mail tracked and signed delivery.
We do not share any personal data collected with any outside agencies or organisations other than as necessary to complete your business transactions (which includes credit card processing or shipping address).
We retain account information such as name, email and postal address on our system to make your shopping and ordering experience faster and more convenient. Such information can be removed from our system by contacting us directly through our website.